Question 1

Can I trust my cleaning professional?

Accepted Answer

The cleaning professionals that we send to you are experienced and friendly cleaners – we reject nearly all applicants, only seeking to send you the best people. We believe that your trust and security come first therefore we hold your cleaning professionals to the highest standards.

Question 2

Can I give my cleaner a key?

Accepted Answer

Yes! Please let us know at the point of booking whether you would like to provide your cleaner with a key and then we can let your cleaner know.

Question 3

Late cancellation fees?

Accepted Answer

We want to make sure that everybody’s appointments are serviced by the best cleaning professionals possible. It takes us time to find the right home cleaning professional for you. This is why we ask for 24 hours notice for all cancellations. Cancellations made the day of your appointment will incur a 50% charge.

Question 4

Are your cleaning teams pet friendly?

Accepted Answer

Definitely! Our cleaning teams have training on how to treat dogs, cats and other pets. We know how to love, respect and care for them. We’re a pet friendly cleaning service.

Question 5

Hoarding & hazardous conditions policy!

Accepted Answer

If your property is deemed a hazardous cleaning situation that goes over and above our normal cleaning environment that is covered by our cleaning packages, our cleaning teams have the right to walk away. Upon such a service, you will be charged a  booking fee due to holding your space in our schedule.

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